Terms & Conditions

The following terms and conditions set out the basis on which you can use our website and place orders for items from On-Group Trade.  By ordering goods from On-Group Trade you are deemed to have understood and accepted these terms, so please read them carefully.

Stock availability

We try to keep everything in stock, however this isn't always possible.  If an item is out of stock, we will email you within 2 working days of placing your order.  Please email info@on-group.co.uk or telephone us on +44 (0)333 000 7789 to check stock availability if delivery of your order is urgent.

Delivery & Returns

Please review our Delivery & Returns page for our current delivery & returns policies.

Special offers

Unless otherwise stated, On-Group Trade special offers are available to retail customers only.   This includes weekly e-shot offers and direct mail special offers.  If an offer is available to other customer groups (e.g. trade) we will clearly state within the offer and notify all customers concerned. On-Group Trade special offers and discount codes cannot be used in conjunction with any other offers on the site, and are a one-time only use unless specifically stated otherwise.

Clearance Items

Items sold with a ‘Clearance’ badge signifies products that are being sold as part of our programme of stock management. These items may be close to (though not exceeding) their Best Before Date or in packaging/labelling that is changing.

Consequently, the items supplied may not be as shown in the product image.

We sell these items at a specially reduced rate to provide shoppers with exceptional value on the understanding that the items sold are at a special price for a reason.

Like other retailers, we do not offer refunds on Clearance items.

Does On-Group Trade share the information it receives?

We respect your privacy and appreciate your business.  At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services.  We reveal only the last four digits of your credit card numbers when confirming an order.  Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.  It is important for you to protect against unauthorized access to your password and to your computer.  Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which information can I access?

On-Group Trade gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of use, notices, and revisions

If you choose to visit On-Group Trade, your visit and any dispute is subject to these Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state.  If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link at the bottom, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Terms & Conditions will change also.  We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.  Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.  We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information you give us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to On-Group Trade.  As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.


Questions regarding our Terms & Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the website.

Customer support & service

If you require any assistance please telephone us on +44 (0)333 000 7789 between 9:00am and 5:30pm Monday - Thursday and 9:00am and 5:00pm on Fridays.  You can leave a message outside these hours.

Cancellation of an order

You can cancel your order at any time.  If the goods have been dispatched already then you have 30 days to return your order to receive a refund.  We cannot however refund any postage costs, either to send your order out or to receive it back.


If you have any comments or complaints, do please contact us by telephone on +44 (0)333 000 7789 on by email at info@on-group.co.uk, or write to us at the address below:

On-Group Ltd
Unit 5
Brook Lane
BA13 4ES


Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

Electronic communications

When you visit the website or send e-mails to us, you are communicating with us electronically.  You consent to receive communications from us electronically.  We will communicate with you by e-mail or by posting notices on this site.  You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of On-Group Trade or its content suppliers and protected by international copyright laws.  The compilation of all content on this site is the exclusive property of On-Group Trade with copyright authorship for this collection by On-Group Trade, and protected by international copyright laws.


On-Group Trade trademarks and trade dress may not be used in connection with any product or service that is not On-Group Trade's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits On-Group Trade.  All other trademarks not owned by On-Group Trade or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by On-Group Trade or its subsidiaries.

License and site access

On-Group Trade grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of On-Group Trade.  This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools.  This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of On-Group Trade.  You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of On-Group Trade and our associates without express written consent.  You may not use any meta tags or any other "hidden text" utilizing On-Group Trade's name or trademarks without the express written consent of On-Group Trade.  Any unauthorized use terminates the permission or license granted by On-Group Trade.  You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of On-Group Trade so long as the link does not portray On-Group Trade, its associates, parent companies, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.  You may not use any On-Group Trade logo or other proprietary graphic or trademark as part of the link without express written permission.

Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.  If you are under 18, you may use our website only with involvement of a parent or guardian.  On-Group Trade and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, comments, emails, and other content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".  You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. On-Group Trade reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant On-Group Trade, its parent company and its associates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.  You grant On-Group Trade and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose.  You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify On-Group Trade or its associates for all claims resulting from content you supply.  On-Group Trade has the right but not the obligation to monitor and edit or remove any activity or content.  On-Group Trade takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss

All items purchased from On-Group Trade are made pursuant to a shipment contract.  This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product descriptions

On-Group Trade and its associates attempt to be as accurate as possible.  However, On-Group Trade does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.  If a product offered by On-Group Trade itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of warranties and limitation of liability

This site is provided by On-Group Trade on an "as is" and "as available" basis.  On-Group Trade makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.  You expressly agree that your use of this site is at your sole risk.  To the full extent permissible by applicable law, On-Group Trade disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.  On-Group Trade does not warrant that this site, its servers, or e-mail sent from its servers are free of viruses or other harmful components.  On-Group Trade will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.  Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages.  If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable law

By visiting this website, you agree that the law will govern these Terms & Conditions and any dispute of any sort that might arise between you and On-Group Trade or its associates (governed under the laws of England).

Site policies, modification, and severability

Please review our other policies, such as our Delivery & Returns policy posted on this site.  These policies also govern your visit to On-Group Trade.  We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time.  If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Questions regarding our Terms & Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the website.

Competition Rules


The promoter is Proto-col Health & Beauty (UK) Limited. THE COMPETITION To Win an Apple IPad mini worth over £400.00.

(Value at time of promotion see Proto-col Trade website)

The competition is open to all Proto-col clinic/salon trade accounts

To participate, entrants must achieve £1000 worth of trade orders between 1st November – 13th December

An entrant is indicating his/her agreement to be bound by these terms and conditions.

The closing date for the competition is 13th December 2020. After this date no further entries to the competition will be permitted.



  • The winning entry will be picked at random by James Greenwell on 16th December 2020.
  • The winner shall receive an Apple IPad Mini worth over £400.00. (Value at time of promotion)
  • The prize is subject to change at Proto-col’s sole discretion, the prize is non-transferable and no cash alternative will be offered to the winner.
  • Events may occur that render the competition itself or the awarding of the prizes impossible due to reasons beyond the control of Proto-col. Proto-col may, at its absolute discretion, vary or amend the competition and the terms thereof and the winners agree that, in such event, no liability shall attach itself Proto-col.
  • The Winner will be contacted by email or phone within 5 days of the closing date by Rebekka Gardner to make arrangements for the delivery of the prize. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.


Entrants acknowledge and agree that entrants’ use of any of Proto-col’s intellectual property rights (“IPRs”), is limited to use in respect of this competition only. No further use shall be permitted without Proto-col’s prior written consent.


Proto-col will use any data submitted by entrants only for the purposes of running the competition, unless otherwise stated in the entry details.


  • Proto-col may disqualify any entrant whose entry does not comply with these terms and conditions (in Proto-col’s sole opinion) or who, in Proto-col sole determination, has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the competition, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants, the panel or a representative of Proto-col.
  • In the event of any dispute regarding these terms and conditions, the conduct or results of the competition, or any other matter relating to a competition, the decision of Proto-col shall be final and unchallengeable and no correspondence or discussion shall be entered into, comment issued, or reason given in respect of any decision made by Proto-col.
  • English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.


Neither the Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

About us

Proto-col is a trading name of On-Group Ltd, which is registered under company number 04852086. Effective date These terms are dated 5th November 2020